Human Factors International is one of the world's largest usability companies, leading the industry in process-driven usability operations. From our London office we help Europe's leading corporations produce usable applications and websites. Of equal importance, we help clients to institutionalise usability by developing and realising a strategy for user-centred design.

Meet the team...

Let us help you achieve your business goals by creating experiences that your customers want. We will show you how to understand your customers' needs and how to interact with them through persuasion, emotion and trust.

Usability is about designing websites, products, and services that are engaging, memorable, and intuitive. Traditional usability deals almost exclusively with the 'can do' aspect of design, such as the ease with which people can navigate a site or use a product. Today's interactive environment requires a broader approach to usability, one that embraces the complete user experience.

Browse our Services...

At HFI Europe we provide a full suite of: consulting, training, certification, tools, global usability testing, cross-cultural design, and offshore usability support.

In just five years, since HFI's European office opened, we have supported tier-one banks in creating multi-country websites, online banking systems, and User Interface standards. We have conducted international usability testing for mobile phone manufacturers, improved educational standards inspection in the UAE, and even revved up the usability of motorcycle racing and football websites. Please read a few of our recent case studies.

See the Case Studies...