HFI's User Experience staff is a group of dedicated professionals with advanced degrees and significant field experience. Their degrees are in Human Factors, Psychology or Cognitive Science. This combination of education and experience has made them renowned in the industry for being scientifically informed, yet refreshingly pragmatic.

To maintain this ability, HFI carefully balances project assignments:

• Staff members spend 60% or more of their time doing hands-on user-centred analysis and design, either from scratch or for enhancement of existing products or designs.
• They spend about 20% of their time evaluating and formally testing interfaces and products designed by other people – both HFI designs or redesigns of others' application designs.
• Their remaining 20% is spent training other professionals about user-centred design and usability testing.

This multi-disciplinary approach ensures that HFI's user-centred designs and recommendations are meaningful and current, resulting in design decisions that reflect up-to-date project and industry-specific input.

Nigel Grace: Managing Director for Europe.

Nigel has been with HFI since 1993, when he began as a regional sales manager. During that time he advanced to Director of Business Development and established long-term relationships with clients throughout the western United States and Europe, including Bell Canada, Chevron Texaco, Hewlett Packard, Intel, and Sun Microsystems. He is now Managing Director for HFI's operations in Europe.

Tel: +44 (0)77 487 12694
Email: nigel@humanfactors.com

Natalie Green: PA/Office Manager/Events

Natalie is currently studying Event Management. With 10 years PA/Events experience behind her, Natalie provides the welcoming reception at HFE and strong administrative support to our team. Also providing support on Event coordination and research towards projects.

Tel: +44 (0)207 290 3430
Email: admin-europe@humanfactors.com

Chris Lock, PhD, CUA: Executive Director Human Factors Europe

Chris has more than 25 years' consulting experience in human computer interaction, user experience, training, communications and management of change. With a PhD and BSc in psychology, Chris focuses on the "people" side of achieving successful change for clients. Working on the design and successful adoption of highly usable systems and better ways of working, Chris's clients have come from the defence, healthcare, justice, utilities and financial sectors amongst others. Chris was a Director of one of Australia’s largest and most highly regarded user experience consultancies before joining HFI in June 2011. He has also worked for Serco Consulting, EDS and University College London.

Tel: +44 (0) 207 290 3435
Email: chris.lock@humanfactors.com

David Bell, MSc, CUA: Project Director at Human Factors Europe

David's specialties are user-centred design, and project management in the mobile telecom and Web environments. He has an MSc in Advanced Methods in Computer Science – Human Computer Interaction – from Queen Mary College, London University. In addition to working on consulting projects for clients in Europe and South Africa, David also teaches HFI's user-centered design courses.

Tel: +44 (0)77 7550 5224
Email: david.bell@humanfactors.com

Arno Bublitz: Territory Manager for Continental Europe

Arno has recently joined HFI. Based in Hamburg, Arno is building HFI's local market presence in Germany, as well as in Scandinavia and Eastern Europe. A consultant since 1999, he has led software usability and user interface design projects for a range of blue-chip companies, including Lufthansa, E.ON, Evonik, Otto and TUI. He also lectures in usability research at the University of Applied Sciences in Kiel.

Tel: +49 (173) 2091 805
Email: arno.bublitz@humanfactors.com

Tomasz Kuskowski: Usability Training Manager

For several years Tomasz ran prestigious conference centres in London. By working with high profile clients (including AIG, PricewaterhouseCoopers, London Metal Exchange, Metropolitan Police, Chiltern Railways) he acquired extensive knowledge in the field of events management, and customer service. Before coming to London in 2003 he graduated with a Masters Degree in Law and Public Administration.

Tel: +44 (0)207 290 3436
Email: tomasz.kuskowski@humanfactors.com