User Experience (UX) Maturity Survey 2009 – Findings

The HFI UX Maturity Survey 2009 – Findings (pdf file)

Human Factors International conducted the first survey of UX maturity within organizations to better understand the state of the industry. Our primary goal was to develop a snapshot of the user experience operations within usability aware organizations world-wide.

This whitepaper presents findings from the HFI UX Maturity Survey—2009, helping usability/user experience professionals understand where they are on the path to maturity, and what to do next.

HFI's UX Maturity Survey indicates that stable, visible, internal usability and user experience groups with executive support have become significantly more prevalent since 2004 when Dr. Eric Schaffer outlined the elements of a mature usability/user experience practice in his book Institutionalization of Usability: A Step-by-Step Guide. But having a presence is not the same as having a practice.

HFI thanks all those who participated. The summaries presented in the whitepaper reflect completed surveys from 1,123 respondents, from April 1-15, 2009.

Please feel free to contact us at any time to discuss your company's efforts to achieve UX maturity or any of your user experience design needs.

by phone:	1.800.242.4480 (USA and Canada
	1.641.472.4480 (International)
by email:	hfi@humanfactors.com