HFI announces new white paper!
We are pleased to present the findings of The HFI User Experience (UX) Maturity Survey. HFI developed this survey to capture a comparative view of the maturity of usability operations around the world.
The survey was presented in three languages (English, Spanish and German) from April 1-15, 2009. With the help of over 1,100 respondents, we now have an informative snapshot of user experience operations within usability-aware organizations.
HFI's UX Maturity Survey indicates that usability has transformed from a business differentiator to a routine component of business practice. Stable, visible, internal usability and user experience groups with executive support have become significantly more prevalent since Eric Schaffer outlined the elements of a mature usability/user experience practice in his book, Institutionalization of Usability, A Step-by-Step Guide (2004).