The HFI UX Maturity Survey – 2009 Findings

HFI announces new white paper!

We are pleased to present the findings of The HFI User Experience (UX) Maturity Survey. HFI developed this survey to capture a comparative view of the maturity of usability operations around the world.

The survey was presented in three languages (English, Spanish and German) from April 1-15, 2009. With the help of over 1,100 respondents, we now have an informative snapshot of user experience operations within usability-aware organizations.

HFI's UX Maturity Survey indicates that usability has transformed from a business differentiator to a routine component of business practice. Stable, visible, internal usability and user experience groups with executive support have become significantly more prevalent since Eric Schaffer outlined the elements of a mature usability/user experience practice in his book, Institutionalization of Usability, A Step-by-Step Guide (2004).

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HFI UX Maturity Survey – 2009 Findings

UXM findings

This paper presents findings from the HFI UX Maturity Survey—2009, helping usability/user experience professionals understand where they are on the path to maturity, and what to do next.

See where your organization stands. This paper includes a User Experience Maturity Checklist. This checklist evaluates your organization's usability maturity and acts as a next-step guide.