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Since its inception, HFI has done extensive human factors work in almost every domain and technology, such as:
We have broad experience in the financial world, with clients in banking, insurance, brokerage, credit, and accounting. Usability engineering's return on investment adds up quickly for financial institutions, thanks to their large numbers of users. (see below).
What drives payback?
| Increased productivity | a fully loaded wage rate of $25 per hour. If the application of usability principles reduces processing time for each screen by 10 seconds, the cost savings are: 250 users x 60 screens x 230 days x 1/360 hr. time saved x $25/hr= $239,583 per year |
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| Reduced errors | Eliminate 1 error per day per person, saving two minutes each or $0.833 per error: 250 users x 230 days x 1/30th hours x $25/hour= $47,917 per year |
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| Decreased training | The same 250 users get one week of training each year. This is reduced by 10% (4 hours) due to intuitive screen design. 250 users x 4 hours x $25/hr= $25,000 per year |
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| Savings from earlier vs. later changes | Changes cost less when made earlier in the development life cycle. Twenty changes in a project, at 32 hours per change and an hourly rate of $35, would cost $22,400. Reducing this to 8 hours per change would reduce the cost to $5,600. Savings = $16,800 |
| Company | Service Provided | Type of Application |
|---|---|---|
| Chubb & Son | UI design standard | Underwriting workstation |
| The Vanguard Group | Site redesign planning | Brokerage site |
| The Associates | Expert review, UI design | GUI application |
| Massachussetts Financial Services | Expert review | GUI applications |
| Reuters International | High-level architecture, UI design, usability testing | Bond trading software |
| Fidelity Investments | Usability training | GUI and Web |
| Deloite and Touche Consulting Group | Bootcamp training for all systems consultants | GUI design |
| New York Life | Onsite design training, expert review, standards products | GUI and Web applications |
| Met Life | Onsite user centered design training | Banking/teller applications |
| Royal Bank of Canada | UI design, expert review, usability training, standards | Banking/teller applications |
Call 1-800-242-4480, or Request more information
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