About HFI

Domains and Technologies

Since its inception, HFI has done extensive human factors work in almost every domain and technology, such as:

We Make Government Systems Usable

Government services are migrating to the Web and other computer environments. This is making it critical to understand and implement the principles of user-centered design. How prepared are you? Take our usability quiz and find out.

Ten habits for successful government systems management

1. Repurpose – use interface standards	Avoid reinventing the wheel. Create a library of design patterns that you can adapt to each project.

2. Train GUI designers/developers	24% had no easy way for customers to move between major sections.

3. Train Web designers	Learn to analyze objectives, user population, and task flow to determine the most effective Web structure.

4. Keep screen navigation a no- brainer	Use navigation models that efficiently match the user task flow.

5. Test your designs	Don't wait until it's too late to change. Test right from the beginning with the people who will use the applications.

6. Make Intranets easy to use	Interfaces must be intuitive. Apply ergonomic principles in the development phase to ensure end-user efficiency.

7. Make forms ergonomically efficient	The transition from paper to electronic media demands knowledge of proven usability principles.

8. Design for the masses	Not everyone has a Ph.D. in searching government sites. Design for the proper user profile.

9. Design to handle change	Design your navigation structure with the flexibility to handle growing information services.

10. Plan for usability	Use proven methods to create standards, implement designs and test effectiveness.

Contract vehicles:

Human Factors International's GSA contract offers government agencies a simple vehicle for using our training and consulting services in user interface design.

Schedule 70 (IT Schedule)	Special Item Numbers: 132-33 Perpetual Software License 132-50 Training 132-51 Information Technology Professional Services FSC Class: 7030, Information Technology Software Government Contact Form

Some of our clients:

Government Agency	Service Provided
Internal Revenue Service (IRS)	Created national GUI standards Created high-level structure for tax system modernization desktop Onsite GUI design training
Social Security Administration	Developed GUI standards Supported design of reengineered disability system Onsite Web design & GUI design training
Bureau of Census	Expert review of economic and agricultural census software Onsite GUI design training
Department of Energy Energy Information Administration (DOE EIA)	Expert review of Web site
Federal Statistics	Usability testing conducted by HFI using the usability labs at the Bureau of Labor Statistics in Washington DC
IRS Office of Chief Counsel	Developed GUI standards Created high-level structure for Counsel Automated Systems Environment (CASE-MIS) Detailed design for disclosure litigation
U.S. Geological Society	Expert review of Web site Usability testing workshop
National Cancer Institute	High-level architecture of Cancer Net Usability testing workshop
National Institute of Neurological Disorders and Stroke (NINDS)	Redesigned and implemented this Web site (launched June 2000) Branding analysis/recommendation High-level architecture Web standard Web design course Accessibility standard HTML prototype for usability testing Content management high-level architecture, half-standard, job-aid
Library of Congress	Onsite Web design training
Environmental Protection Agency	Onsite Web design training Expert review of Web site
New York State Department of Social Services	Onsite GUI design training
New York State Office of Court Administration	Onsite GUI design & user-centered analysis training
South Dakota State Bureau of Personnel	Onsite Web design training
Louisiana State Office of Information	Onsite Web design training

Call 1-800-242-4480, or Request more information

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