About HFI

Seamless Usability Suite

One philosophy, one process, one terminology covering the entire range of usability support. Whether you have a mission critical project that needs to be evaluated, or a need for long-term usability support, HFI has the people, the methodology, and the experience to satisfy all your user-centered design requirements.

Seamless Usability

The new wave of institutionalized usability operations is marked by a distinct maturity. In this stage, these usability operations often mimic the maturity and best practices of IT organizations. You won't find a single serious IT organization that goes it alone. They all have internal organizations that draw on externally provided methods, tools, standards, training, and staff. Certainly each organization has a distinct set of needs, and accordingly it decides what will be developed internally and what will be from vendors.

HFI provides sustained support for internal usability operations. This support takes the form of a complete and seamless suite. The suite has consistency of process, terminology, and quality. You can choose from the facilities that will help your organization.

Services	Training and Certification	Tools and Standards
We work to have staff near you, and also offshore resources that can amplify your capability. We have world-class experts to communicate with your key executives and solve intractable problems. Choose from a defined set of usability projects or let us customize to your conventions and needs.	We offer courses that you can own, customize, and teach to gain appreciation in your organization. We have created a suite of training classes that integrate with our set of offerings and methodology. Our courses provide a solid foundation in software ergonomics within two weeks. We also operate a certification program in software ergonomics, with over 700 usability practitioners worldwide already certified.	You can get all or part of HFI's Usability Central – Best Practices® – a one-stop resource center of usability best practices, examples, and services. This includes: Methodology Templates Tools Standards It has built-in content management that allows you to customize the content and use it as a repository of your materials.

All this is available with one business relationship, with consistency of technology, and with a willingness to be flexible in fitting into your operation.

More information on HFI's usability consulting services

Consulting overview sheet
Download (77K pdf file)

HFI corporate brochure
Download (385K pdf file)