Domains and Technologies

Telecommunications systems are at HFI's core. Company president Eric Schaffer worked first at AT&T Long Lines, then for four years at Bell Labs. He did human factors design and development work on accounting systems and advanced office technology. Eric participated in the development of the Bell System Procedures (BSP) on Human Factors.

Since its inception, Human Factors International has done extensive human factors work in the telecommunications industry, including GUI and Web/Intranet standards, user interface design, usability testing, high-level interface architectures, and usability training.

• Managing large numbers of functions, features, and options
• Simplifying telephony's inherently complex and technical nature
• Optimizing for large numbers of diverse users
• Human factors is especially critical for:
  • Customer service applications
  • Facilities used directly by customers, such as VRUs, Web-based customer service, VON (Voice Over the Net), bill design, etc.