Site MapUser Experience for a Better World We hope you enjoyed Eric Schaffer's video on institutionalizing user experience in your organization.
The animation has been captured in a small poster for your enjoyment. This is a pdf file that will print to a standard US letter size paper.

You can also receive a white paper on this topic called Impediments to a Mature UX Practice: and how to avoid them. In this white paper, Dr. Schaffer discusses some of the roadblocks organizations face when trying to build a mature user experience practice.
Dr. Eric Schaffer is the founder and CEO of Human Factors International. His book, Institutionalization of Usability: A Step-by-Step Guide, provides a roadmap for companies to make usability a systematic, routine practice throughout their organizations. Dr. Schaffer also co-developed The HFI Framework™, an ISO-certifiable process for user-centered design, built on principles from human-computer interaction, ergonomics, psychology, computer science, and marketing.
Dr. Schaffer has completed projects for more than 100 Fortune 500 clients, providing user experience design consulting and training. He is a member of the Human Factors and Ergonomics Society and a Certified Professional Ergonomist.
