Cool stuff and UX resources

Bibliography of Usability, User Interface Design, and HCI

Accessibility
Analysis
Cooperative Work
Design
E-Commerce
General User Experience

Handheld & Mobile
Heuristic Evaluation
Human Factors/Psych
Industry Specific
Information Architecture
Internationalization

IVR, Voice, Speech
Management
Persuasion, Emotion, Trust
Research Methods
Standards & Patterns
Statistics
Usability Testing
Visual & Graphical Design
Writing for the Web
          

Accessibility

Title Author(s)
Accessibility for Everybody: Understanding Section 508 Mueller, J.P. and Mueller, J., Apress, 2003.
Building Accessible Websites Clark, J., New Riders: Indianapolis, IN, 2003.
Constructing Accessible Web Sites Thatcher, J., Bohman, P., Burks, M., Henry, H.L., Regan, B., Swierenga, S., Urban, M.D., and Waddell, C.D., Birmingham, UK: Glasshaus, 2002.
Designing for Older Adults: Principles and Creative Human Factors Approaches, Second Edition (Human Factors & Aging) Fisk, Arthur; Rogers, Wendy; Charness, Neil. CRC Press 2009
Just Ask: Integrating Accessibility Throughout Design Henry, Shawn Lawton. Madison, WI: ET\Lawton, 2007. ISBN 978-1430319528
Maximum Accessibility: Making Your Web Site More Usable for Everyone Slatin, J. and Rush, S., Addison-Wesley, 2002.
Web Accessibility: Web Standards and Regulatory Compliance Kirkpatrick, A., Rutter, R., Heilmann, C., and Thatcher, J., Friends of ED, 2006.

Analysis

Title Author(s)
Business Processes: Modeling and Analysis for Re-Engineering and Improvement Ould, M., Wiley, 2001.
Contextual Design: Defining Customer-Centered Systems Beyer, H. and Holtzblatt, K., Morgan Kaufmann: San Francisco, CA, 1998.
Designing for Situation Awareness: An Approach to User-Centered Design Endsley, M., Bolte, B., and Jones, D., CRC, 2003.
Don't Make Me Think: A Common Sense Approach to Web Usability Krug, S., QUE: Indianapolis, IN, 2000. ISBN: 0789723107.
Focus Groups: A Practical Guide for Applied Research Krueger, R. and Casey, M.A., Sage, 2005.
Guide to Task Analysis Kirwan, B. and Ainsworth, L.K. (Eds.), Taylor & Francis: London, UK, 1992.
Making Use: Scenario-Based Design of Human Computer Interfaces Carroll, J., MIT Press, 2000.
Observing the User Experience: A Practitioner's Guide to User Research Kuniavsky, M., Morgan Kaufmann: San Francisco, CA, 2003.
Paper Prototyping: The Fast and Easy Way to Define and Refine User Interfaces Snyder, C., Morgan Kaufmann: San Francisco, CA, 2003.
Persona Lifecycle: Keeping People in Mind Throughout Product Design Pruitt, J. and Adlin, T., Morgan Kaufman, 2006.
Requirements by Collaboration: Workshops for Defining Needs Gottesdiener, E., Addison-Wesley: Boston, MA, 2002.
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design Constantine, L.L. and Lockwood, L.A.D., ACM Press: New York, NY, 1999.
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (Interactive Technologies) Courage, C. and Baxter, K., Morgan Kaufmann, 2005
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614.
Use Cases: Requirements in Context, (Second Edition) Kulak, D. and Guiney, E., ACM Press: New York, NY, 2003. ISBN: 0-201-65767-8.
User and Task Analysis for Interface Design Hackos, J.T., and Redish, J.C., Wiley: New York, NY, 1998.
User-centered requirements: The Scenarios-Based Engineering Process McGraw, K.L., and Harbison, K., Lawrence Erlbaum: Mahwah: New Jersey, 1997.

Cooperative Work

Title Author(s)
Design for Community: The Art of Connecting Real People in Virtual Places Powazek, D.M., New Riders: Indianapolis, IN, 2002.
Online Communities: Designing Usability, Supporting Sociability Preece, J., Wiley: Chichester, UK, 2000. ISBN: 0471805998.
Smart Mobs: The Next Social Revolution Rheingold, H., Perseus Publishing: Cambridge, MA, 2002.
Social Navigation of Information Space Munro, A.J., Höök, K., and Benyon, D. (Eds.), Springer: London, UK, 1999.

Design

Title Author(s)
100 Things Every Designer Needs to Know About People Weinschenk, S. New Riders Press, 2011
A Project Guide to UX Design: For user experience designers in the field or in the making Unger, R. and Chandler C., New Riders Press, 2009.
About Face 2.0: The Essentials of Interaction Design Cooper, A., IDG Books Worldwide: Foster City, CA, 2003.
Communicating Design: Developing Web Site Documentation for Design and Planning (2nd Edition) Brown, D.M., New Riders, 2010
Designing for Interaction: Creating Smart Applications and Clever Devices Saffer, D., Peachpit Press, 2006.
Designing from Both Sides of the Screen: How Designers and Engineers can Collaborate to Build Cooperative Technology Isaacs, E. and Walendowski, A., Indianapolis, IN: New Riders, 2002.
Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points Matthew Linderman and Jason Fried. New Riders Press 2004
Designing Interactions Moggridge, B., The MIT Press, 2007.
Designing Web Usability Nielsen, J., Peachpit Press, 1999.
Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules Johnson, J., Morgan Kaufmann 2010
Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques. (Second Edition) Galitz, W.O., Wiley: New York, NY, 2002.
GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers Johnson, J., Morgan Kaufmann, 2000.
Human-Centered Software Engineering - Integrating Usability in the Software Development Lifecycle Seffah, A., Gulliksen, J., and Desmarais, M., Springer, 2005.
Inspired: How to Create Products that Customers Love Marty, C. SVPG Press 2008
Multimedia and Hypertext Nielsen, J., Academic Press, 1990.
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems Krug, S., New Riders Press, 2009.
Site-Seeing: A Visual Approach to Web Usability Wroblewski, L., Hungry Minds: New York, NY, 2002.
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design Constantine, L.L. and Lockwood, L.A.D., ACM Press: New York, NY, 1999.
Sketching User Experiences: Getting the Design Right and the Right Design Bixton, B., Morgan Kaufmann, 2007.
Son of Web Pages that Suck: Learn Good Design by Looking at Bad Design Flanders, V. and Peters, D., Sybex: San Francisco, CA, 2002.
Sources of power: How people make decisions Klein, G., The MIT Press, 1999
The Laws of Simplicity (Simplicity: Design, Technology, Business, Life) Maeda, J., The MIT Press, 2006.
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614.
User-Centered Web Design Cato, J., Pearson Education: Harlow, UK, 2001.
Web Bloopers: 60 Common Web Design Mistakes, and How to Avoid Them Johnson, J., Morgan Kaufmann: San Francisco, CA, 2003.
Web Form Design: Filling in the Blanks Wroblewski, L., Rosenfeld Media, 2008
Web Navigation: Designing the User Experience Fleming, J., and Koman, R., O'Reilly & Associates: Sebastopol, CA, 1998.
Web Pages that Suck: Learn Good Design by Looking at Bad Design Flanders, V. and Willis, M., Sybex: San Francisco, CA, 1998.

e-Commerce

Title Author(s)
E-Commerce Usability: Tools and Techniques to Perfect the Online Experience Travis, D., CRC, 2002.
Customer-Centered Design: A New Approach to Web Usability Chandler, K. and Hyatt, K., Prentice-Hall, 2002.
Designwhys: Designing Web Sites that Sell Bowman, S. and Willis, C., Peachpit Press: Berkeley, CA, 2002.
Submit Now: Designing Persuasive Web Sites Chak, A., New Riders: Indianapolis, IN, 2002.

General Usability and User Experience

Title Author(s)
Don't Make Me Think: A Common Sense Approach to Web Usability Krug, S., QUE: Indianapolis, IN, 2000. ISBN: 0789723107.
Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications Jacko, J.A. and Sears, A. (Eds.), Lawrence Erlbaum: Mahwah, NY, 2007.
Human-Computer Interface Design: Success Stories,Emerging Methods, and Real-World Context Rudisill, M., Lewis, C., and Polson, P., Morgan Kaufmann, 1995.
Introduction to Usability Jordan, P., Taylor & Francis: London, UK, 1998. ISBN: 0748407626.
Measuring the User Experience: Collecting, Analyzing and Presenting Usability Metrics Tullis, T. and Albert, B., Morgan Kaufmann, 2008
Tog on Interface Tognazzini, B., Addison-Wesley, 1992.
Usability Engineering Nielsen, J., Morgan Kaufmann: San Francisco, CA, 1994.
Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design Mayhew, D., Morgan Kaufmann: San Francisco, CA, 1999. ISBN: 1558605614.
We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business Libert, B., Spector, J., and Tapscott, D., Wharton School Publishing, 2007
Web Site Usability Handbook Pearrow, M., Charles River Media: Rockland, MA, 2006.
Wikinomics: How Mass Collaboration Changes Everything Tapscott, D. and Williams, A.D., Portfolio Hardcover, 2008

Handheld & Mobile

Title Author(s)
Handheld Usability Weiss, S., Wiley, 2002.
Mobile Interaction Design Jones, M.and Marsden, G., Wiley, 2006.
Mobile Usability: How Nokia Changed the Face of the Mobile Phone Lindholm, C. and Keinonen, T., McGraw-Hill, 2003.
Understanding Mobile Human-Computer Interaction Love, S., Butterworth-Heinemann, 2005.

Heuristic Evaluation

Title Author(s)
Usability Inspection Methods Nielsen, J. and Mack, R.L. (Eds.), Wiley: New York, NY, 1994. ISBN: 0471018775.

Human Factors & Psychology

Title Author(s)
Cognition in a Digital World Van Oostendorp, H. (Ed.), Lawrence Erlbaum: Mahwah, NJ, 2003.
Context and Consciousness: Activity Theory and Human-Computer Interaction Nardi, B. (Ed.), The MIT Press: Cambridge, MA, 1995.
Design of Everyday Things Norman, D., Basic Books, 2002.
Foundations of Cognitive Psychology: Core Readings Levitin, D.J. (Ed.), The MIT Press: Cambridge, MA, 2002.
Handbook of Human Factors and Ergonomics Salvendy, G., Wiley, 2006.
HCI Models, Theories, and Frameworks Carroll, J.M. (Ed.)., Morgan Kaufmann: San Francisco, CA, 2003.
Human Factors: Understanding People-System Relationships Kantowitz, B. and Sorkin, R., Wiley, 1983.
Human Performance and Ergonomics Hancock, P.A. (Ed.), Academic Press: San Diego, CA, 1999. ISBN: 0-12-322735-6.
Introduction to Human Factors Engineering (Second Edition) Wickens, C.D., Gordon, S.E., and Liu, Y., Addison-Wesley (Longman Imprint): New York, NY, 2003.
Psychology of Human-Computer Interaction Card, S.K., Moran, T.P., and Newell, A., Lawrence Earlbaum: Hillsdale, NJ, 1983.

Industry Specific

Title Author(s)
Usability in Practice: How Companies Develop User-Friendly Products Wiklund, M., Morgan Kaufmann, 1994.
Usability: The Site that Speaks for Itself Braun, K. Gadne, M. Haughey, M. Roselli, A., Synstelien, D., Walter, T., and Wertheimer, D., Glasshaus: Birmingham, UK, 2002.

Information Architecture

Title Author(s)
Information Architecture for Information Professionals Batley, S., Chandos, 2007.
Information Architecture for the World Wide Web (Third Edition) Rosenfeld, Louis and Peter Morville, O'Reilly, 2006.
Information Architecture: An Emerging 21st-Century Profession Morrogh, E., Prentice-Hall, 2002.
Information Architecture: Blueprints for the Web Wodtke, C., New Riders: Indianapolis, IN, 2003.
Web Usability and Navigation: A Beginner's Guide Holmes, M., McGraw-Hill, 2002.

Internationalization

Title Author(s)
Beyond Borders: Web Globalization Strategies Yunker, J., New Riders, 2002.
International User Interfaces Del Galdo, E.M. and Nielsen, J. (Eds.), Wiley: New York, NY, 2001.
Usability and Internationalization of Information Technology Aykin, N., Lawrence Erlbaum, 2004.

IVR, Voice, Speech

Title Author(s)
Designing Effective Speech Interfaces Weinschenk, S. and Barker, D.T., Wiley: New York, NY, 2000.
Unfinished Revolution: Human-Centered Computers and What They Can Do for Us Dertouzos, M., Harper Collins: New York, NY, 2002. ISBN 006662067-8.

Management

Title Author(s)
Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice Schaffer, E. and Lahiri, A., Addison-Wesley, 2013.
Cost-Justifying Usability: An Update for the Internet Age (Second Edition) Mayhew, D. and Bias, R., Morgan Kaufman, 2005.
Institutionalization of Usability: A Step-by-Step Guide Schaffer, E., Addison-Wesley, 2004.
The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity Cooper, A., Sams: Indianapolis, IN, 2004.
Selling Usability: User Experience Infiltration Tactics Rhodes, J.S., CreateSpace, 2009.
Serious Play: How the World's Best Companies Simulate to Innovate Schrage, M., Harvard Business School Press: Boston, MA, 2000.

Persuasion, Emotion, and Trust (PET)

Title Author(s)
Affective Computing Picard, R.W., The MIT Press: Cambridge, MA, 2000.
How We Decide Lehrer, J., 2009
Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain Renvoise, P. and Morin, C., Thomas Nelson, 2007.
Neuro Web Design: What makes them click? Weinschenk, S., New Riders Press, 2008
Persuasive Technology: Using Computers to Change What We Think and Do Fogg, B.J., Morgan Kaufmann: San Francisco, CA, 2003.
Strangers to Ourselves: The Adaptive Unconscious Wilson, T., Belknap Press of Harvard University Press, 2004
Stumbling on Happiness Gilbert, D., Vintage , 2007
The Psychology of Influence Cialdini, R., Harper Paperbacks, 2006
Yes! 50 Scientifically Proven Ways to be Effective Goldstein, N.J., Martin, S.J., and Cialdini, R.B., 2008

Research Methods

Title Author(s)
Customer Surveying: A Guidebook for Service Managers Van Bennekom, F.C., Customer Service Press, 2002
Eyetracking Web Usability Nielsen, J. and Pernice, K., New Riders Press 2009.
Introduction to Experimental Design in Psychology: A Case Approach Solso, R. and Homer J., Addison Wesley Longman, 1997.
Mail and Internet Surveys: The Tailored Design Method 2007 Update with New Internet, Visual, and Mixed-Mode Guide Dillman, D.A., Wiley: New York, NY, 2007.
Thinking About Answers: The Application of Cognitive Processes to Survey Methodology Sudman, S., Bradburn, N.M., and Schwarz, N., Jossey-Bass: San Francisco, CA, 1996.
Remote Research: Real Users, Real Time, Real Research by Bolt Tulathimutte, N. & T., Rosenfeld Media 2010

Standards & Patterns

Title Author(s)
Design of Sites: Patterns for Creating Winning Web Sites Van Duyne, D.K., Landay, J.A., and Hong, J.I., Addison-Wesley: Boston, NY, 2006.
Designing Interfaces: Patterns for Effective Interaction Design Tidwell, J., O'Reilly, 2006.
Pattern Language for Web Usability Graham, I., Addison-Wesley: London, UK,

Statistics

Title Author(s)
Designing and Conducting Survey Research: A Comprehensive Guide Rea, L., and Parker, R., Jossey-Bass, 2005.

Usability Testing

Title Author(s)
Beyond the usability lab: Conducting large-scale online user experience studies Albert, B, et al., Morgan Kaufmann 2010.
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests Rubin, J., Wiley: New York, NY, 2001. ISBN: 0471594032.
Moderating Usability Tests: Principles and Practices for Interacting Dumas, J. and Loring, B., Morgan Kaufmann 2008.
Paper Prototyping: The Fast and Easy Way to Define and Refine User Interfaces Snyder. C., Morgan Kaufmann: San Francisco, CA, 2003.
Practical Guide to Usability Testing (Revised Edition) Dumas, J. and Redish, J., Intellect: Exeter, UK, 1999. ISBN: 1841500208.
Usability Testing and Research Barnum, C.M., Pearson Education: New York, NY, 2002.

Visual & Graphical Design

Title Author(s)
Information Visualization, Third Edition: Perception for Design Ware, C., Morgan Kaufmann, 2012
Designing Visual Interfaces: Communication Oriented Techniques Mullet, K. and Sano, D., SunSoft Press: Mountain View, CA, 1995.
Icon Book: Visual Symbols for Computer Systems and Documentation Horton, W., Wiley: New York, NY, 1994.
Information Visualization Spence, R., Addison-Wesley: Harlow, UK, 2007.
Information Visualization: Perception for Design Ware, C., Morgan Kaufmann: San Francisco, CA, 2004.
Site-Seeing: A Visual Approach to Web Usability Wroblewski, L., Hungry Minds: New York, NY, 2002.
Visual Display of Quantitative Information Tufte, E.R., Graphics Press: Chesire, CT, 1983.

Writing for the Web

Title Author(s)
Dynamics in Document Design: Creating Text for Readers Schriver, K.A., Wiley: New York, NY, 1997.
Hot Text: Web writing that works Price, J. and Price, L., New Riders: Indianapolis, IN, 2002.
Letting Go of the Words Redish, J., Morgan Kaufmann, 2007.
Web Copy That Sells: The Revolutionary Formula for Creating Killer Copy That Grabs Their Attention and Compels Them to Buy Veloso, M., AMACOM, 2009.

Privacy policy

Reviewed: 18 Mar 2014

This Privacy Policy governs the manner in which Human Factors International, Inc., an Iowa corporation (“HFI”) collects, uses, maintains and discloses information collected from users (each, a “User”) of its humanfactors.com website and any derivative or affiliated websites on which this Privacy Policy is posted (collectively, the “Website”). HFI reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time by posting such changes to this page. You understand that you have the affirmative obligation to check this Privacy Policy periodically for changes, and you hereby agree to periodically review this Privacy Policy for such changes. The continued use of the Website following the posting of changes to this Privacy Policy constitutes an acceptance of those changes.

Cookies

HFI may use “cookies” or “web beacons” to track how Users use the Website. A cookie is a piece of software that a web server can store on Users’ PCs and use to identify Users should they visit the Website again. Users may adjust their web browser software if they do not wish to accept cookies. To withdraw your consent after accepting a cookie, delete the cookie from your computer.

Privacy

HFI believes that every User should know how it utilizes the information collected from Users. The Website is not directed at children under 13 years of age, and HFI does not knowingly collect personally identifiable information from children under 13 years of age online. Please note that the Website may contain links to other websites. These linked sites may not be operated or controlled by HFI. HFI is not responsible for the privacy practices of these or any other websites, and you access these websites entirely at your own risk. HFI recommends that you review the privacy practices of any other websites that you choose to visit.

HFI is based, and this website is hosted, in the United States of America. If User is from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and User is registering an account on the Website, visiting the Website, purchasing products or services from HFI or the Website, or otherwise using the Website, please note that any personally identifiable information that User provides to HFI will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by HFI or a service provider acting on its behalf. By providing your personally identifiable information, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.

In the course of its business, HFI may perform expert reviews, usability testing, and other consulting work where personal privacy is a concern. HFI believes in the importance of protecting personal information, and may use measures to provide this protection, including, but not limited to, using consent forms for participants or “dummy” test data.

The Information HFI Collects

Users browsing the Website without registering an account or affirmatively providing personally identifiable information to HFI do so anonymously. Otherwise, HFI may collect personally identifiable information from Users in a variety of ways. Personally identifiable information may include, without limitation, (i)contact data (such as a User’s name, mailing and e-mail addresses, and phone number); (ii)demographic data (such as a User’s zip code, age and income); (iii) financial information collected to process purchases made from HFI via the Website or otherwise (such as credit card, debit card or other payment information); (iv) other information requested during the account registration process; and (v) other information requested by our service vendors in order to provide their services. If a User communicates with HFI by e-mail or otherwise, posts messages to any forums, completes online forms, surveys or entries or otherwise interacts with or uses the features on the Website, any information provided in such communications may be collected by HFI. HFI may also collect information about how Users use the Website, for example, by tracking the number of unique views received by the pages of the Website, or the domains and IP addresses from which Users originate. While not all of the information that HFI collects from Users is personally identifiable, it may be associated with personally identifiable information that Users provide HFI through the Website or otherwise. HFI may provide ways that the User can opt out of receiving certain information from HFI. If the User opts out of certain services, User information may still be collected for those services to which the User elects to subscribe. For those elected services, this Privacy Policy will apply.

How HFI Uses Information

HFI may use personally identifiable information collected through the Website for the specific purposes for which the information was collected, to process purchases and sales of products or services offered via the Website if any, to contact Users regarding products and services offered by HFI, its parent, subsidiary and other related companies in order to otherwise to enhance Users’ experience with HFI. HFI may also use information collected through the Website for research regarding the effectiveness of the Website and the business planning, marketing, advertising and sales efforts of HFI. HFI does not sell any User information under any circumstances.

Disclosure of Information

HFI may disclose personally identifiable information collected from Users to its parent, subsidiary and other related companies to use the information for the purposes outlined above, as necessary to provide the services offered by HFI and to provide the Website itself, and for the specific purposes for which the information was collected. HFI may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise HFI’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. HFI may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. HFI may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with HFI or the perpetration of any illegal or harmful activity. HFI may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, HFI may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.

Personal Information as Provided by User

If a User includes such User’s personally identifiable information as part of the User posting to the Website, such information may be made available to any parties using the Website. HFI does not edit or otherwise remove such information from User information before it is posted on the Website. If a User does not wish to have such User’s personally identifiable information made available in this manner, such User must remove any such information before posting. HFI is not liable for any damages caused or incurred due to personally identifiable information made available in the foregoing manners. For example, a User posts on an HFI-administered forum would be considered Personal Information as provided by User and subject to the terms of this section.

Security of Information

Information about Users that is maintained on HFI’s systems or those of its service providers is protected using industry standard security measures. However, no security measures are perfect or impenetrable, and HFI cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. HFI is not responsible for the circumvention of any privacy settings or security measures relating to the Website by any Users or third parties.

Correcting, Updating, Accessing or Removing Personal Information

If a User’s personally identifiable information changes, or if a User no longer desires to receive non-account specific information from HFI, HFI will endeavor to provide a way to correct, update and/or remove that User’s previously-provided personal data. This can be done by emailing a request to HFI at hfi@humanfactors.com. Additionally, you may request access to the personally identifiable information as collected by HFI by sending a request to HFI as set forth above. Please note that in certain circumstances, HFI may not be able to completely remove a User’s information from its systems. For example, HFI may retain a User’s personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in HFI’s data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which the User has previously agreed.

Contacting HFI

If you have any questions or comments about this Privacy Policy, you may contact HFI via any of the following methods:
Human Factors International, Inc.
PO Box 2020
410 W Lowe Ave
Fairfield IA 52556
hfi@humanfactors.com
(800) 242-4480