CUA of the Month

Arthur Benford
“What excites me about my job is that I am involved in work that helps medical professionals help their patients. It's a very rewarding and satisfying to be able to contribute to the world in this way.”
 
Arthur Benford
Assistant Director of Digital Strategy
Radiological Society of North America

Past CUAs of the Month

2016

Wes Lewis
July
Booz Allen Hamilton
Shweta Sharma Walia
June
Tata Consultancy Services
John Rizzo
May
CDK Global
Pritam Hasabnis
April
Omni-Bridge Systems Pvt. Ltd.
Lisa Maurer
March
Enterprise Holdings
Jason Marcus
February
Bed, Bath & Beyond
Lisa Maurer
January
Pearson

2015

Aman Singal
December
McKinsey & Company
Michael Hricko
November
Space and Naval Warfare Systems Center Pacific
Kara Pastour
October
Principal Financial Group
Morteza Bahiraee
September
Pardazeshgaran
Valentin Kaelin
August
Swiss Re
CJ Cuccaro
July
Standard & Poor’s Rating Services
Stacy Sherman
June
Verizon Wireless
Kendra Keogh
May
Viasat
Sheena Bove
April
Intergraph
Jeff Werness
March
James Green
February
Visa Inc.
Chris DeFields
January

2014

Evan Sunwall
December
PROS
Jeff Janis
November
Migros-Genossenschafts-Bund
Jeff Janis
October
TSYS
Jeff Janis
September
Progressive Corp.
Andrew Schall
August
SPARK Experience
Mike Berg
July
Microsoft
Leon King
June
Internet Excellence
Trevor Stephans
May
Enterprise Holdings
Stanley Brown
April
Home Depot
Alyce_Green
March
Stryker
Kallol_Roy
February
CGI
Dinesh_Joshi
January
ThoughtWorks

2013

Todd Lazurca
January
Sask Power
Amy Bogatch
February
AXA Equitable
Sergey Sinyakov
March
CSID
Dinesh_Joshi
April
Chevron
Jennifer Gracey
May
Sogeti
Mina Radivojevic
June
Provincial Health Services Authority
Kshama Vijayakumar
July
Schneider Electric
Marco Pretorius
August
e-Government for Citizens
Agnes Leung
September
OpenText
Igor Gubaidulin
October
Nortal Group
Nidhi Gulatee
November
Reliance Jio Infocomm Limited
Rajesh Kalidindi
December
Microsoft

2012

Vipin Maheshwary
January
Lowe's
Mark Spicer
February
Intel
Sven Buschgens
March
Tam Tam
Lakshmi Sivasubramanian
April
World Bank
Steve Gillette
May
Chevron
Ahmed Saad
June
Microsoft
Bill Yudichak
July
We Do Commerce
Josue Calderon
August
Robbins Brothers
Rima Ramia Campbell
September
Citi
Sharon Forbes
October
UX Consultant
Amanda Messer
November
Hyland Software
Asea Ginsburg
December
Arigam Strategies

2011

Crilly Butler Jr.
January
California Department of Fish and Game
Roland Helfenstein
February
A large Swiss private bank
David Teller
March
Siemens Healthcare Diagnostics
Daniëlle van der Heijden
April
Rabobank International
Jennifer Brogee
May
myStaffingPro
Yana Potashnik
June
Microsoft
Ravi Singh
July
Microsoft
Keith Kmett
August
Two Rivers Marketing
Jasmine Kalra
September
Icreon Communications
Ashish Jain
October
UX Consultant
Ross Sutherland
November
Imaginet
Dave Ade
December
Certified Usability Analyst

2010

Clare De Cleene
January
U.S. Courts Administrative Office
Benjamin Ho
February
Tyler Technologies
Martin Edling Andersson
March
Reed Business
Brian Mills
April
InterContinental Hotels Group
David Prahl
May
American Image Management
Barb Tai
June
Sears Holdings
Jennifer Sheets
July
In Touch Ministries
Sandra Shi
August
Intel Asia-Pacific
Radhika Rayadu Vooruvakili
September
Cisco Systems
Mike Geen
October
Express Scripts
Madeleine Kim
November
Capgemini
Art Zippel
December
Art Zippel UI & X

2009

E-Business Team
January
AAA Mid-Atlantic
Garth Von Buchholz
February
Digital Practices Media Inc.
Maria Jose Palacio
March
Bankinter
Thanh Nguyen
April
Business Online Finding a User
Jamie Owen
May
U.S. Department of Veterans Affairs
Rogel Ragadio
June
Lawson Software
Jeffrey Mahacek
July
Fortune 500 company, Our 2,000th CUA
Torey Maerz
August
Principal Financial Group
Mark
September
Verizon.com
Rosetta UX team
October
Rosetta
John Napolitano
November
Thomson Reuters
Larry Luckom
December
Open Solutions

2008

Brenda Turner
January
Faulkner University
Stephanie Hammes-Betti
February
US Bank
Jim Angus
March
National Institutes of Health
Imran Riaz
April
American Electric Power
Pinky Thakkar
May
U.S. Department of Veterans Affairs
Rahul Mainkar
June
L&T Infotech
Bob Budnik
July
Best Buy
Jim O'Brien and Lon Hetrick
August
AutoTrader.com
Linda Anderson
September
CareFirst BlueCross BlueShield
Chris Fletcher
October
Election Systems and Software (ES&S)
12 CUAs of the usability Team
November
Globe Telecom
Steve Kersten
December
CheckFree Corp.

2007

Becky Sherman
January
JCPenney
Silke Fett
February
NavigAid, Germany
Michael Rawlins
March
Open Solutions
Raz Levinhar
April
Amdocs
Eric Edge
May
Yahoo!
Christina Chang
June
Purkinje®
Donna Freeman
July
California Franchise Tax Board
Katie Pasko
August
Research Foundation of SUNY
Tom Coleman
September
Wolters Kluwer
Ruchika Nambiar – SRIT
October
The youngest CUA
Team of 43 CUAs
November
MetLife
Chow Sok Mui Murie
December
NCS, Singapore

2006

Lori Yaverbaum
January
Commonwealth Financial Network
Pauline Lam
February
IBM
Nicole Burton
March
U.S. Department of the Treasury
Mark Di Sciullo
April
TD Waterhouse
Donna Colarossi
May
Scotiabank
Jonathan Mann
June
Intel
Megan Ellinger
July
The National Academies
Vickie Jones
August
SAS
Peter Hunter
September
Euroclear
Stacy Sundown-Kiene
October
MapQuest
Steve Thornton
November
Management Systems Designers
Derek Kleckner
December
Premier, Inc.

2005

Anne Mitchell
May
The Integer Group
Craig Tomlin
June
WellPoint
Mary M. Michaels
July
McGraw–Hill Education
David McQuillen
August
Credit Suisse
Brian Noonan
September
Brian Noonan
Rajesh Gode
October
Persistent Systems – India
Scott Mayer
November
American Family Insurance
Bruce Vance
December
Humana

Privacy policy

Reviewed: 18 Mar 2014

This Privacy Policy governs the manner in which Human Factors International, Inc., an Iowa corporation (“HFI”) collects, uses, maintains and discloses information collected from users (each, a “User”) of its humanfactors.com website and any derivative or affiliated websites on which this Privacy Policy is posted (collectively, the “Website”). HFI reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time by posting such changes to this page. You understand that you have the affirmative obligation to check this Privacy Policy periodically for changes, and you hereby agree to periodically review this Privacy Policy for such changes. The continued use of the Website following the posting of changes to this Privacy Policy constitutes an acceptance of those changes.

Cookies

HFI may use “cookies” or “web beacons” to track how Users use the Website. A cookie is a piece of software that a web server can store on Users’ PCs and use to identify Users should they visit the Website again. Users may adjust their web browser software if they do not wish to accept cookies. To withdraw your consent after accepting a cookie, delete the cookie from your computer.

Privacy

HFI believes that every User should know how it utilizes the information collected from Users. The Website is not directed at children under 13 years of age, and HFI does not knowingly collect personally identifiable information from children under 13 years of age online. Please note that the Website may contain links to other websites. These linked sites may not be operated or controlled by HFI. HFI is not responsible for the privacy practices of these or any other websites, and you access these websites entirely at your own risk. HFI recommends that you review the privacy practices of any other websites that you choose to visit.

HFI is based, and this website is hosted, in the United States of America. If User is from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and User is registering an account on the Website, visiting the Website, purchasing products or services from HFI or the Website, or otherwise using the Website, please note that any personally identifiable information that User provides to HFI will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by HFI or a service provider acting on its behalf. By providing your personally identifiable information, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.

In the course of its business, HFI may perform expert reviews, usability testing, and other consulting work where personal privacy is a concern. HFI believes in the importance of protecting personal information, and may use measures to provide this protection, including, but not limited to, using consent forms for participants or “dummy” test data.

The Information HFI Collects

Users browsing the Website without registering an account or affirmatively providing personally identifiable information to HFI do so anonymously. Otherwise, HFI may collect personally identifiable information from Users in a variety of ways. Personally identifiable information may include, without limitation, (i)contact data (such as a User’s name, mailing and e-mail addresses, and phone number); (ii)demographic data (such as a User’s zip code, age and income); (iii) financial information collected to process purchases made from HFI via the Website or otherwise (such as credit card, debit card or other payment information); (iv) other information requested during the account registration process; and (v) other information requested by our service vendors in order to provide their services. If a User communicates with HFI by e-mail or otherwise, posts messages to any forums, completes online forms, surveys or entries or otherwise interacts with or uses the features on the Website, any information provided in such communications may be collected by HFI. HFI may also collect information about how Users use the Website, for example, by tracking the number of unique views received by the pages of the Website, or the domains and IP addresses from which Users originate. While not all of the information that HFI collects from Users is personally identifiable, it may be associated with personally identifiable information that Users provide HFI through the Website or otherwise. HFI may provide ways that the User can opt out of receiving certain information from HFI. If the User opts out of certain services, User information may still be collected for those services to which the User elects to subscribe. For those elected services, this Privacy Policy will apply.

How HFI Uses Information

HFI may use personally identifiable information collected through the Website for the specific purposes for which the information was collected, to process purchases and sales of products or services offered via the Website if any, to contact Users regarding products and services offered by HFI, its parent, subsidiary and other related companies in order to otherwise to enhance Users’ experience with HFI. HFI may also use information collected through the Website for research regarding the effectiveness of the Website and the business planning, marketing, advertising and sales efforts of HFI. HFI does not sell any User information under any circumstances.

Disclosure of Information

HFI may disclose personally identifiable information collected from Users to its parent, subsidiary and other related companies to use the information for the purposes outlined above, as necessary to provide the services offered by HFI and to provide the Website itself, and for the specific purposes for which the information was collected. HFI may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise HFI’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. HFI may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. HFI may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with HFI or the perpetration of any illegal or harmful activity. HFI may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, HFI may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.

Personal Information as Provided by User

If a User includes such User’s personally identifiable information as part of the User posting to the Website, such information may be made available to any parties using the Website. HFI does not edit or otherwise remove such information from User information before it is posted on the Website. If a User does not wish to have such User’s personally identifiable information made available in this manner, such User must remove any such information before posting. HFI is not liable for any damages caused or incurred due to personally identifiable information made available in the foregoing manners. For example, a User posts on an HFI-administered forum would be considered Personal Information as provided by User and subject to the terms of this section.

Security of Information

Information about Users that is maintained on HFI’s systems or those of its service providers is protected using industry standard security measures. However, no security measures are perfect or impenetrable, and HFI cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. HFI is not responsible for the circumvention of any privacy settings or security measures relating to the Website by any Users or third parties.

Correcting, Updating, Accessing or Removing Personal Information

If a User’s personally identifiable information changes, or if a User no longer desires to receive non-account specific information from HFI, HFI will endeavor to provide a way to correct, update and/or remove that User’s previously-provided personal data. This can be done by emailing a request to HFI at hfi@humanfactors.com. Additionally, you may request access to the personally identifiable information as collected by HFI by sending a request to HFI as set forth above. Please note that in certain circumstances, HFI may not be able to completely remove a User’s information from its systems. For example, HFI may retain a User’s personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in HFI’s data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which the User has previously agreed.

Contacting HFI

If you have any questions or comments about this Privacy Policy, you may contact HFI via any of the following methods:
Human Factors International, Inc.
PO Box 2020
1680 highway 1, STE 3600
Fairfield IA 52556
hfi@humanfactors.com
(800) 242-4480

Terms and Conditions for Public Training Courses

Reviewed: 18 Mar 2014

Cancellation of Course by HFI

HFI reserves the right to cancel any course up to 14 (fourteen) days prior to the first day of the course. Registrants will be promptly notified and will receive a full refund or be transferred to the equivalent class of their choice within a 12-month period. HFI is not responsible for travel expenses or any costs that may be incurred as a result of cancellations.

Cancellation of Course by Participants (All regions except India)

$100 processing fee if cancelling within two weeks of course start date.

Cancellation / Transfer by Participants (India)

4 Pack + Exam registration: Rs. 10,000 per participant processing fee (to be paid by the participant) if cancelling or transferring the course (4 Pack-CUA/CXA) registration before three weeks from the course start date. No refund or carry forward of the course fees if cancelling or transferring the course registration within three weeks before the course start date.

Individual Modules: Rs. 3,000 per participant ‘per module’ processing fee (to be paid by the participant) if cancelling or transferring the course (any Individual HFI course) registration before three weeks from the course start date. No refund or carry forward of the course fees if cancelling or transferring the course registration within three weeks before the course start date.

Exam: Rs. 3,000 per participant processing fee (to be paid by the participant) if cancelling or transferring the pre agreed CUA/CXA exam date before three weeks from the examination date. No refund or carry forward of the exam fees if requesting/cancelling or transferring the CUA/CXA exam within three weeks before the examination date.

No Recording Permitted

There will be no audio or video recording allowed in class. Students who have any disability that might affect their performance in this class are encouraged to speak with the instructor at the beginning of the class.

Course Materials Copyright

The course and training materials and all other handouts provided by HFI during the course are published, copyrighted works proprietary and owned exclusively by HFI. The course participant does not acquire title nor ownership rights in any of these materials. Further the course participant agrees not to reproduce, modify, and/or convert to electronic format (i.e., softcopy) any of the materials received from or provided by HFI. The materials provided in the class are for the sole use of the class participant. HFI does not provide the materials in electronic format to the participants in public or onsite courses.