UX Resources

Articles on Usability

How to make sure the customer comes first InfoWorld – October, 2001	In this article Mark Leon of InfoWorld discusses the relationship between development and usability. Hal Miller-Jacobs and Meena Venkateswaran of HFI are quoted. HFI's work with Staples.com is also presented.
A Singular Focus PC Magazine – September, 2001	Sarah L. Roberts-Witt of PC Magazine discusses the recent usability initiative of Staples.com. The article quotes HFI's CEO Eric Schaffer. This article also appeared on StickyMinds.com and under the title "Staples.com: Yeah, it's usable" on ZDNet.
Site Design as Business Decision PC Magazine – August, 2001	Sarah L. Roberts-Witt of PC Magazine discusses the recent usability initiative of CancerNet. The article credits HFI for helping with the site redesign and quotes HFI's CEO Eric Schaffer.
Making Your Site More Usable Office.com – March, 2001	James R. Dukart of Office.com interviews HFI's CEO Eric Schaffer about the hottest usability issues affecting e-commerce.
Imagine: You Complete Your Site and Then Discover.... You Forgot Accessibility Everyone.net newsletter – February, 2001	Bernard Sherman and Terence de Giere of HFI discuss how to handle an emerging requirement for Web design – accessibility. The US Government has mandated that all government sites must be accessible for disabled users by June 21, 2001. How will this affect your development programs?
Quickness and Usability Keys to Successful Web Sites Bank Systems and Technology Magazine – February, 2001	In this article Eric Schaffer, CEO of HFI, discusses the importance of usability in the world of online banking. "The essential questions are always: Can users learn the structures easily? Are there key functions missing? Which functions can be left out? Where are users getting stuck or confused? Do the component parts work well together?"
Karate Kid Meets the eLearning Business Machine LineZine's Learning in the New Economy – January 19, 2001	John Sorflaten of HFI wrote this article. He discusses the intelligent approach to elearning. "Good interface design is cheap when you consider not only the training it saves, but also the productivity increases it brings. Needless to say, even elearning applications can benefit from good interface design."
Company Utilizing Ergonomics to Design Award-Winning Web Sites ergoweb.com – January 2, 2001	Joan Guetschow of ErgoWeb outlines the seven awards won recently by HFI clients Dell.com, Staples.com, CancerNet, and the National Institute of Neurological Disorders and Stroke (NINDS). Ergoweb.com is described as "the authoritative source for top breaking ergonomics news."