UX Resources

Articles on Usability

How Ergonomics Almost Stopped the California Recall Ergonomics Today/Ergoweb – October 7, 2003	HFI's Kath Straub and Susan Weinschenk are quoted in this article that looks at some of the usability issues that affect the reliability of voting machines.
Keep out the Clutter Businessworld – June 30, 2003	Shelley Singh of Businessworld discusses multi-utility cellphones and the need for user-friendly Web sites. She quotes HFI's CEO Eric Schaffer and HFI India's Managing Director Apala Lahiri Chavan. (Please note that the correct URL for Citibank, India, mentioned at the end of the article, is www.online.citibank.co.in)
Another View: Do Web sites put agencies’ best faces forward? Government Computer News – March, 2003	Hal Miller-Jacobs, Managing Director at HFI's Boston office, talks about the growing dependence on government Web sites by citizens looking for information, and the critical need for usability engineering.