Free Resources

Articles on Usability

KM PAST AND FUTURE: Web 2.0 kicks it up a notch .KM World – December 28, 2007	Chief Experience Officer Jerome Nadel is quoted in this article on the effect of Web 2.0 on the world of knowledge management. The writer points out that "effective user experience design is a linchpin for KM".
Usability gets personal .Net Magazine – December 11, 2007	Article by Nigel Grace, HFI's Managing Director for Europe. "Web 2.0 signals a radical shift in best practices for user experience, presenting exciting challenges for today's web designers and usability professionals." (Article reproduced by kind permission of .net Magazine. Copyright Future Publishing. No reproduction without permission.)
Designing a user friendly product Times of India – November 19, 2007	Sarit Arora, Group Lead, HFI-India, is quoted in this article about usability by Times of India writer Dhanya Krishnakumar.
Social networking: network gain Accountancy Age – September 29, 2007	In this article Nigel Grace, HFI's Managing Director for Europe, discusses how companies should be using today's collaborative technologies to improve business performance. (Article published in Accountancy Age on 29 September 2007.)
An 'A' Student Computerworld – June 18, 2007	This is a compelling story of Commonwealth Financial Network's Keri Donahue and how she took HFI's user-centered design courses and got her Certified Usability Analyst designation to help her move from HR to Web usability.
The human face of product development Eureka: Innovative Engineering Design – June 12, 2007	Tom Shelley interviews HFI's Apala Chavan on the latest thinking in how to ensure that products truly fulfil customer needs and aspirations – and succeed in the marketplace.
Facelift: Users redesign Indiatimes.com Indiatimes.com – May 7, 2007	This article discusses the redesign of Indiatimes.com under the guidance of HFI. In the words of Apala Chavan, HFI's VP of Asia: "Being credited for overhauling the web properties for one of the most important media houses in india is no laughing matter!" CEO Eric Shaffer is quoted in the article.
Keep Your Web Customers Coming Back Cisco Innovators – March, 2007	Eric Adams of Cisco Innovators interviews HFI's Susan Weinschenk, Chief of Technical Staff for this article on the importance of persuasion, emotion, and trust in designing Web sites to drive conversion.