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In the last quarter century of human factors development, Dr.
Schaffer has become known as the visionary who recognized that
usability would be the driving force of the "Third Wave of the
Information Age." Like Gordon Moore's insight that processor power
would double every 18 months, Dr. Schaffer foresaw that the most
profound impact on corporate computing would be a positive online
user experience—the ability for a user to get the job done
efficiently, easily, and without frustration.
Dr. Schaffer has worked in the professional human factors field
since 1977. He worked as a Human Factors Specialist with several
different companies, as Principal, Executive Vice President and
Chief of Technical Staff with Human Performance Associates in
New Jersey. He worked as Co-Founder and President, then CEO and
Chief of Technical Staff for Human Factors International, Inc.
Dr. Schaffer has completed projects for more than 100 Fortune
500 clients, providing extensive high-level systems analysis,
design, integration, documentation and implementation consulting.
He supervises human factors’ and other technical specialists
and works actively with clients on the forefront of user-centered
design. He has extensive experience developing advanced Web, graphical,
voice, and public access systems for clients in the financial,
insurance, factory automation, and telecommunications industries.
His experience includes: interface design, needs analysis, task
flow analysis and design, forms design, documentation, training
and all phases of online support. He regularly teaches human interfaces
design courses throughout the United States.
Eric has written over 400 major reports for various commercial
clients, and authored flagship courses on Web and graphical interface
design. Clients praise his teaching and consulting abilities.
He recently masterminded a new approach to designing Web sites,
corporate intranets and Internet-based applications, called User-Centered
Solutions™. He has pioneered strategic alliances with some
of the world’s largest systems integration companies, to
offer a complete end-to-end solution, from design though implementation
and maintenance, based solely on enhancing the users’ experience.
Dr. Schaffer is a member of the Human Factors and Ergonomics
Society and a Certified Professional Ergonomist.
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