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2008
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2003
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December, 2003
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Key Research Findings Related to User-Centered Design (2002-2003)
– The year-end list of key research findings in the field of usability.
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November, 2003
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From Bricks to Clicks: Building customer trust in the online
environment – Online cues that increase and decrease consumer
perception of merchant trustworthiness.
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October, 2003
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Decisions, Decisions... What's a poor user (and designer) to
do? – Can thoughtful information design help users make
better consumer choices?
Reader Comments
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September, 2003
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Pitting Usability Testing Against Expert Review –
When to use usability testing and when to use heuristic review.
Reader Comments
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August, 2003
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Are We There Yet? Effects of Delay on User Perceptions of Web
Sites – Recent research on how download times affect user
perceptions of your Web pages.
Reader Comments
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July, 2003
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Press 8 for Natural Language: The Future of IVRs –
The pros and cons of "natural language" interactive voice response
systems.
Reader Comments
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June, 2003
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The Gradual Graying of the Internet... – Recent
research regarding designing for the "elderly."
Reader Comments
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May, 2003
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Getting Your (Intended) Vote to Count – Usability
issues involved in the United States voting system.
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April, 2003
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Breadth vs. Depth – We revisit this question –
which is best for your Web site?
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March, 2003
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Web Credibility – What makes a Web site credible?
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February, 2003
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Reading Text Online – Are we really ready to make
research based decisions?
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January, 2003
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Linking and Searching – Observations and guidelines
on the effective use of searching and linking.
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