Human Factors International ROI Calculator — Reduced Reliance on Help Desks Print
 
Example: Reduce support call by 25%.
# of Calls to Call Center: 5,000,000 per year Average Length of Call: 4 minutes (0.07 hours)
Call Volume Reduction: 25 % Improvement Cost: 100,000
Annual Salary: 30,000 Expected Project Life: 3 years
Annual ROI = (5,000,000 x 0.25) x 0.07 x (30,000/1,840*) = 1,426,630
Total ROI = (1,426,630 x 3) - 100,000 = 4,179,890
* Work year = 230 work days / year; 8 hours workday = 1840 hours / year
Calculate Reduced Reliance on Help Desks
# of Calls to Call Center:
Call Volume Reduction: %
Days Per Year:
Work Hours Per Day:
Annual Salary:
Average Length of Call
Improvement Cost:
Expected Project Life: Year(s)
Annual ROI
Total ROI
 
Compare ROIs Scenario 1 Scenario 2 Scenario 3
# of Calls to Call Center:
Call Volume Reduction: % % %
Days Per Year:
Work Hours Per Day:
Annual Salary:
Average Length of Call:
Improvement Cost:
Expected Project Life: Year(s) Year(s) Year(s)
Annual ROI
Total ROI