White Papers

Owen Schaffer discusses flow and gamification and gives practical advice about techniques and tools that will keep your users engaged and coming back.

April McGee talks about the value of establishing a mature user experience practice. She uses stats and examples from the financial services sector, but the methods and process can be universally applied.

Amber Krishan describes how a cleverly crafted persuasion strategy can leverage the huge opportunities in mobile technology. It starts with understanding the customer.

Eric Schaffer talks about how UX practitioners can work faster, cheaper, and better by moving away from organizing just for individual projects and moving toward object-oriented user experience design.

Eric Schaffer discusses how UX Strategy translates executive intent into a clear strategic direction by defining a motivation strategy unique to specific users and creating a seamless cross channel solution.

Saurabh Gupta and Amber Krishan discuss the relevance and nuances of the mobile channel across three key aspects: business considerations, user engagement and technical capabilities.

Eric Schaffer talks about how executives can build a customer centric UX practice within their organizations.

Apala Lahiri Chavan addresses the unique challenges facing both market researchers and user experience researchers. She explains how they are different, and how they complement one another.

Apala Lahiri Chavan, Chief Oracle and Innovator of Human Factors International, talks about the impact of the futurist perspective on user experience.

What would cause millions of people to purchase the Kindle Fire in spite of design features that could be better? In this article, Eric Schaffer goes beyond classic usability to consider the overall user experience.

April McGee looks at the trends and challenges facing UX designers who are working in the financial sector.

In this conversation, Apala Lahiri Chavan presents her experiences and HFI's unique approach to Global Usability Testing.

Eric Schaffer talks about HFI's CXA certification in terms of the "Wholeness" of user experience, and how the CUA and CXA certifications fit into the overall picture of User Experience.

Thinking of moving your product into an emerging market? In this conversation, Apala Chavan presents HFI's unique approach to contextual innovation.

In this conversation, Eric Schaffer discusses some of the roadblocks organizations face when trying to build a mature user experience (UX) practice.

The Certified User Experience Analyst™ (CXA) program expands and validates a person's knowledge in key advanced concepts like persuasion engineering, strategy and innovation, and the institutionalization of a UX practice within an organization.

Eric Schaffer points out that a PET UIS can sometimes be in direct conflict with our understanding of user-centered design, so it's important to know how and when to use these advanced design tools.

Eric Schaffer discusses HFI's certification offering for organizations Certified Practice in Usability™ (CPU), and HFI's certification for products, applications and websites Certified Usable Design™ (CUD).

Are you missing key insights into your customers? PET Research uncovers the Persuasion, Emotion, and Trust factors that can either motivate or block your customers at key decision points.

In this white paper Eric Schaffer discusses how to unleash the power of industrial strength user experience (UX) by harnessing the power of Cloud UX.

You still need good usability, but it is no longer a differentiator. Eric Schaffer outlines his vision of innovation and strategy as the crucial next step for the serious User Experience (UX) practitioner.

Jeff Horvath shows how the design of the user experience in different healthcare contexts can impact the overall quality and effectiveness of healthcare for patients, physicians and the business of healthcare.

Eric Schaffer and Susan Weinschenk look at where 16 organizations are in their user experience process and what their UX plans are for 2010. See how your organization compares.

Jay More explores the value of CUA certification in building the skills of the practitioner; enhancing careers; making teams and business units effective; meeting organizations' business objectives.

Eric Schaffer explores how the institutionalization of usability has evolved beyond classic usability, significantly contributing to conversions, revenue, and market share, making it an essential component of overall organizational strategy.

Mark Cohen describes the PET Design Expert Review, which provides your site or application with a persuasion flow that guides customers toward transactions and commitment.

Eric Schaffer offers a strategic overview of the science of persuasion, based on HFI's new PET Design methodology. Learn how your company can apply research-based techniques to influence online behavior.

Dean Barker explains how UI patterns ensure consistent designs that follow best practices, letting you focus on content and user needs.

Drew Falk discusses effective, real-world methods to identify and acquire participants for a usability test, administered either in-person or remotely.

Susan Weinschenk concentrates on aligning usability efforts with the goals and needs of the organization, and finally implementing usability in a cost-effective way.

Dick Rubinstein talks about the practices and processes that facilitate the organizational development needed to create a successful Web design standard.

Phil Goddard asserts that usability is more and more critical to online success, but most developers have no formal training in it and most companies have no formal program for it.

Eric Schaffer discusses practical usability, The Third Wave of the Information Age, the institutionalization of usability, developing a holistic strategy, measuring success, and getting started.