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Select White Papers
Mobile Phone: A Persuasion Channel?
Work Smarter: Object-Oriented User Experience Design
UX Strategy: Let’s Stop Building Usable Wrong Things
Going Mobile? Speed is Fine, But UX Strategy is Final
What Every CEO Should Know about Creating an Effective UX Practice – A Conversation with Dr. Eric Schaffer
User Experience Research and Market Research –
A Conversation with Apala Lahiri Chavan
How Futurist Trends Will Drive UX Design –
A Conversation with Apala Lahiri Chavan
The Kindle Fire: Solid Proof that Usability is No Longer Enough! – A Product Review by Eric Schaffer
UX mistakes made by financial institutions and how to avoid them – A Conversation with April McGee
Global Usability Testing - "Think Local, Win Global" – A Conversation with Apala Lahiri Chavan
The Wholeness of User Experience: Dr. Eric Schaffer answers questions on HFI's Certified User Experience Analyst™ (CXA) program
Innovative Solutions for Designing for Emerging Markets – A Conversation with Apala Lahiri Chavan
Impediments to a Mature UX Practice: and how to avoid them – A Conversation with Dr. Eric Schaffer
Certified User Experience Analyst™ (CXA): The next step for the UX practitioner – A Conversation with Dr. Eric Schaffer
PET User Interface Structure (UIS): Much more than just another pretty interface – A Conversation with Dr. Eric Schaffer
Certified Usable: How to certify your usability practice and your designs – A Conversation with Dr. Eric Schaffer
PET Research: Looking deeper to understand motivations – A Conversation with Dr. Eric Schaffer
Cloud UX: The Next Step in Institutionalization – A Conversation with Dr. Eric Schaffer
Design for the Big: How User-Centric Innovation and Strategy Can Move UX Up the Value Chain – A Conversation with Dr. Eric Schaffer
User experience & the business of healthcare
User Experience Goals for 2010: A cross-industry snapshot
User Experience Metrics: Connecting the language of UI design with the language of business
An Award-Winning Commitment to Usability: Verizon Turns HFI Training into Improved Service and Wins Industry Awards
CUA Certification: A Seven-Year Perspective
Evolving Institutionalization of Usability: User Experience as Strategy
Digital User Experience Strategy: A roadmap for the post-Web 2.0 world
From Convincing to Converting: Applying the science of persuasive design to architect the decision space
Persuasive Design in Action: PET Design™ Expert Reviews
Who are we designing for? The generational dilemma
Beyond Usability: Designing for Persuasion, Emotion and Trust
5 Dimensions of UX: Balancing business and user experience perspectives to create successful e-commerce sites
Meeting B2B objectives through user experience design (case study)
"Recession-proof" your business through customer-centered design
Designing the e-government experience through citizen-centered usability
5 Critical User Experience Design Trends for 2008
What have we learned? Looking back at 2007
The Business of UX Metrics: How to measure and manage the user experience
Around the world with 14 methods: Innovation and culture
User experience in a Web 2.0 world: what it means for your business
User interface patterns: reusable solutions for design
Designing for Conversion: evaluating decision making through HFI's PET Design
SAP runs SAP: How the business software giant practices what it preaches (case study)
Trends in User-Centered Design: What you need to know in 2007 that can help your business
Getting the Right Participants for a Usability Test
Offshore Usability: Helping Meet the Global Demand?
Managing Knowledge Behind Business Decisions through User-Centered Design
How to Find Your Executive Usability Champion
Another Culture, Another Method
Usability: A Business Case
From Inspiration to Action at A.G. Edwards
Institutionalization of Usability at Anthem
Meeting the Demand for Usability Expertise: An Offshore Model
A Successful Approach to Implementing a Corporate Web Design Standard
Mentoring for Mainstream Usability
RBC Royal Bank's Online Banking Initiatives
The Value of an Expert Review
Keeping Users Stuck to Your Site
HFI Certification – Fulfilling Your Needs as a Practitioner
The Institutionalization of Usability
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