Executive Guidance for the institutionalization of usability:
The next generation of usability best practices

Every company aims to be customer-centric and get maximum productivity from their employees. HFI's Executive Guidance program helps organizations achieve both by optimizing user experience.

In the past, consumers tolerated technologies that required training, manuals, or even hands-on support. This is rarely the case today. Customers expect to book travel, manage bank accounts, and even research healthcare treatments on their own. If your product or Web site doesn't allow this autonomy, one that does is just a click away. This "self-service" mindset has also permeated the workplace. Software and intranets must be easy to use or they will hamper productivity and increase costs.

Usability is no longer merely "nice to have," but rather an expected and required attribute of any successful technology. The most advanced companies have already begun to institutionalize usability as a routine part of their development process. Executive Guidance enables usability to be practiced in a strategic, continuous manner through our 3-step program.

Overview 360° Usability Review Usability Strategy Continuous Improvement Executive Guidance begins with a 360° usability review to measure and benchmark both customer-facing interfaces and internal systems. Based on the findings, we collaborate to implement an actionable usability strategy. This strategy is continuously refined and improved through metrics and validation, resulting in user-centered products and services.