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April has had over 15 years professional experience in usability engineering during a 23-year tenure at Bell Labs, AT&T and Lucent Technologies. Currently she is Project Manager with Human Factors International, Inc.
She has a proven track record with telephony products and services as well as network and element management for broadband data systems. Strengths include user interface design, usability testing, development of UI guidelines and requirements, and delivering bottom-line customer satisfaction. Adept at simplifying complex procedures. Talent for facilitation of cross-cultural and cross-functional teams. Also experienced in system integration, system test and customer support.
April was awarded a U.S. patent for an innovative user interface to an award-winning voice/data/video collaboration system (MMCX). She has won several awards, including the Worldbeater Award, for integrating product prototype into user interface requirements, and she is a member of the Human Factors and Ergonomics Society as well as the Usability Professionals Association (UPA).
Currently, April is responsible for implementing a user-centered approach to user interface architecture. Using techniques such as data gathering, developing task flows, usability testing, and expert reviews, her goal is to help clients optimize their efficiency, productivity and user experience.
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