Sustained Support

Even the biggest and best IT groups buy methodology, tools, training, and outside staff support. Like that, mature usability operations benefit from a relationship with a usability firm. We provide a complete seamless set of offerings that empowers internal teams; helping to increase efficiency and decrease costs.

Local Consultants

In addition to our offices, HFI has full time staff and contractors spread around the USA and the world. In most cases we have staff that can help manage your projects and have full understanding of local culture.

Global Resources

The best practice for usability work is usually a teaming of local staff with global resources. The remote team amplifies the work of the local staff and helps control the cost of usability work. This includes:

• Usability
• Graphics
• Editing
• Prototyping

World Class Experts

It does not make sense for companies to keep a full complement of experts in the usability field. For example, a specialist in font legibility might only be needed occasionally. HFI has many of these specialists available to answer questions and provide guidance.

Methodology

Over the last 20 years, the technical staff at HFI has assembled the best practices for optimizing user experience. You can use this time-tested methodology-and make it the basis for your organization's usability program. The Schaffer-Weinschenk Method™incorporates many person-lives of experience into a step-by-step process.

Tools and Standards

HFI's Usability Central Gold® provides a complete set of procedures and templates. This includes deliverable documents and questionnaires. In addition, it has an automated repository to maintain your organization's templates and documents.

Usability Central Gold includes generic interface design standards. These can then be customized to fit with your organization's conventions.

Training and Certification

HFI provides the world's premier usability training classes (both onsite and public). This includes some training that can be taught by internal staff. Customization of courses is also available.

Knowledge Management

The usability field has new and important research published nearly every day. Yet with project schedules and organizational demands it is nearly impossible to keep current. HFI's knowledge management team scans and interprets the literature. We systematically disseminate these insights through every part of our usability suite. In particular, our annually updated course "Putting Research into Practice" covers the most practical new information.