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Institute for Customer Experience
HFI Case Study: City of Los Angeles website HFI Certification for UX Professionals: Certified User Experience Analyst New book by Eric Schaffer and Apala Lahiri: Institutionalization of UX - a Step-by-Step Guide to a User Experience Practice HFI Training Course: Designing the Mobile User Experience HFI video: 3 Common UX Mistakes Made by Financial Institutions

HFI Training

310 Courses Taught in 2013

Product Design
New York May 28-30
San Francisco Aug 13-15
Mobile UX Design
London Apr 29-30
Dubai May 7-8
Hyderabad May 16-17
Johannesburg May 21-22
Washington, DC Jun 26-27
User-Centered Analysis
Delhi Apr 21-23
Chicago Jun 2-4
London Jun 16-18
Practical Usability Testing
Delhi Apr 27-28
Johannesburg May 12-13
Chicago Jun 5-6
London Jun 19-20
Web & Application Design
Delhi Apr 24-26
Johannesburg May 14-16
Chicago Jun 9-11
Shanghai Jun 11-13
London Jun 23-25
Putting Research into Practice
Delhi Apr 29-30
Johannesburg May 19-20
Chicago Jun 12-13
London Jun 26-27
PET Design
Washington, DC May 12-14
The PET Architect
Washington, DC May 15-16
Shanghai May 22-23
Design for the Big
London May 19-21
Washington, DC Jun 16-18
Institutionalization of UX
London May 22-23
Washington, DC Jun 19-20

Join the 4976 professionals who know that HFI certification is one of the best career investments you can make.

CUA of the Month:
Stanley Brown
CXA and the Changing Direction of Usability

HFI Speakers

Need a keynote speaker at your event?

Eric Schaffer Eric Schaffer, PhD, CPE, CUA, CXA, CEO and Founder

Apala Lahiri Chavan Apala Lahiri, MA, MSc, CUA, CXA, Global Chief of Technical Staff

Catherine GaddyCatherine Gaddy, PhD, CUXP, CUA, CXA, UX Strategist

Topics include:
• Institutionalization of UX
• Persuasive Design
• UX Certification
• Emerging Markets Design
• User Experience Strategy

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