How to Support Institutionalization of a Mature UX Practice –
a 2-day course
***contributes to HFI's Certified User Experience Analyst (CXA) certification***
About this course
Institutionalization (I-19) of usability is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed user experience (UX) practice.
- Understand the global shift to industrial
- Help lead your UX practice to higher levels
- Understand the difference between doing
piecemeal and mature UX work.
- Build a roadmap to success.
- Gain the knowledge to introduce methods
and tools for an institutionalized approach
- Understand the organizational issues that
are core to a sustainable UX operation.
Two days: 9:00 to 4:30 each day, 1 hour lunch break
At the end of this course, participants will be able to:
- Identify the advantages of being in a mature user experience operation
- Assess the maturity of your organization and recommend the key next steps to increase its maturity.
- Outline the key strategies for major transformation and the complementary roles of an external executive advisor and an internal advocate.
- Understand how you must operate differently to be a part of a mature process.
- Manage key challenges with…
- Executive championship
- Cultural change
- Organizational structure
- Training and certification of staff
- Templates and tools
- Knowledge management
- Central UX group responsibilities
- Submit an application to certify your usability practice
Training package includes
- A comprehensive student manual
- Quick reference job aids
Who should attend
This course is recommended for UX staff, especially those who are striving to improve the maturity of their operation. It is also useful for executives and managers who would like context for management and enhancement of a UX team.
There are no prerequisites to attend this course
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