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How to Support Institutionalization of a Mature UX Practice –
a 2-day course

***contributes to HFI's Certified User Experience Analyst (CXA) certification***

About this course

Institutionalization (I-19) of usability is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed user experience (UX) practice.


  • Understand the global shift to industrial strength UX.
  • Help lead your UX practice to higher levels of maturity.
  • Understand the difference between doing piecemeal and mature UX work.
  • Build a roadmap to success.
  • Gain the knowledge to introduce methods and tools for an institutionalized approach to usability.
  • Understand the organizational issues that are core to a sustainable UX operation.

Course length

Two days: 9:00 to 4:30 each day, 1 hour lunch break

Course Content

At the end of this course, participants will be able to:

  • Identify the advantages of being in a mature user experience operation
  • Assess the maturity of your organization and recommend the key next steps to increase its maturity.
  • Outline the key strategies for major transformation and the complementary roles of an external executive advisor and an internal advocate.
  • Understand how you must operate differently to be a part of a mature process.
  • Manage key challenges with…
    • Executive championship
    • Governance
    • Reorganization
    • Cultural change
    • Organizational structure
    • Staffing
    • Training and certification of staff
    • Methods
    • Templates and tools
    • Standards
    • Knowledge management
    • Central UX group responsibilities
  • Submit an application to certify your usability practice

Training package includes

  • A comprehensive student manual
  • Quick reference job aids

Who should attend

This course is recommended for UX staff, especially those who are striving to improve the maturity of their operation. It is also useful for executives and managers who would like context for management and enhancement of a UX team.


There are no prerequisites to attend this course

Calendar • Fees • Registration • Brochure
Public course schedule, prices, and registration for:
Americas | Europe | India
South Africa | China | Singapore
How to Support Institutionalization of a Mature UX Practice

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