HFI's Usability Broadcast Network presents:

Eric Schaffer, Ph.D., CUA, CPE
Founder and CEO of HFI
Biography

"RBC Royal Bank’s Online Banking Initiatives: usable design now and in the future"

Free Webcast on Wednesday, December 18, 2002
2:30 to 3:30 pm – U.S. Eastern Standard Time

The Webcast features HFI's Eric Schaffer interviewing Carolyn Burke and Nicole Poirier, e-commerce managers at RBC Royal Bank. They discuss their initiative to make user-centered design a central part of RBC Royal Bank's Online Banking.

This will be a live Webcast with a question and answer session at the end. The one-hour Webcast begins at 2:30 PM US Eastern Time, on December 18th.

HFI's free white paper "RBC Royal Bank's Online Banking Initiatives: usable design now and for the future" (includes charts on How to Make Usability Routine, and The Schaffer Method of user-centered design).

View Webcast

Internet Explorer 4.0 or higher or Netscape 4.0 or higher with Windows Media Player 6 or higher.

For optimum viewing you should be on a fast connection to the Internet – 384K or better (DSL, Cablemodem, T1, etc.)

You can test your equipment by going to Powerstream's demo page. If you are unable to view the video on this page, please check with your MIS department. You may have to upgrade to a more recent version of Media Player, or you may have local firewall issues that your MIS department can address.